Terms and Conditions
These terms (“Terms”) govern your access to and use of the products, services and website offered by Englander Egypt . By using our Services, you agree to be bound by these Terms and our Privacy Policy.
1. Acceptance of Terms
By accessing or using the Website, you agree to comply with these Terms. If you do not agree to these Terms, you must not use the Website.
2. Products and Services
Englander Egypt offers a range of mattresses, pillows, bedding accessories, and other products. All products are subject to availability and may be changed or discontinued at any time without prior notice.
3. Pricing and Payment
All prices listed on our website are in Egyptian Pounds (EGP) unless otherwise stated. Payment for orders placed through the website must be completed prior to shipment. We accept various payment methods, including credit cards and local payment methods.
4. Shipping and Delivery
Englander Egypt provides delivery services within Egypt, subject to some terms and conditions:
- Delivery time : Standard delivery within Cairo and Giza takes 5 to 7 business days. Outside Cairo, delivery takes 12 to 14 business days.
- Shipping Costs : Shipping costs are calculated based on order total and delivery location. Promotions offering free shipping may be available.
- Delivery Problems : If there is a delivery problem, please contact customer service immediately.
5. Return and Exchange
We accept returns and exchanges within 14 days of your receipt of the product. The product must be unused, in its original condition, with the original packaging. Proof of purchase must be provided.
- Non-Returnable Products : Custom made products, or products that have been used or damaged due to misuse are not eligible for return.
- Refund Process : Refunds will be processed after inspection and approval by our quality control team. The refund process may take up to 14 business days depending on the payment method.
6. Warranty
Englander Egypt offers a warranty on all products as follows:
- 10 years on spring system (against manufacturing defects).
- 5 years on inner filling (against manufacturing defects).
- 1 year on fabrics (against manufacturing defects).
7. Limitation of Liability
Englander Egypt will not be liable for any indirect, special, incidental or consequential damages arising from the use of our products or services.
8. Intellectual Property Rights
All content on the website, including logos, trademarks, texts, images and videos, is the property of Englander Egypt and is protected by copyright and intellectual property laws.
9. Changes to the Terms
We may update or modify these Terms at any time. The updated version will be posted on our website and you will be notified. Your continued use of the website following any changes means you accept the updated Terms.
10. Applicable law
These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
Contact us
For any questions regarding these Terms, please contact us at:
- Phone : 16864
- WhatsApp : 01211015011
- Email : support@englander-eg.com