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Terms and Conditions

These terms (“Terms”) govern your access to and use of the products, services and website offered by Englander Egypt . By using our Services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing or using the Website, you agree to comply with these Terms. If you do not agree to these Terms, you must not use the Website.

2. Products and Services

Englander Egypt offers a range of mattresses, pillows, bedding accessories, and other products. All products are subject to availability and may be changed or discontinued at any time without prior notice.

3. Pricing and Payment

All prices listed on our website are in Egyptian Pounds (EGP) unless otherwise stated. Payment for orders placed through the website must be completed prior to shipment. We accept various payment methods, including credit cards and local payment methods.

4. Shipping and Delivery

Englander Egypt provides delivery services within Egypt, subject to some terms and conditions:

  • Delivery time : Standard delivery within Cairo and Giza takes 5 to 7 business days. Outside Cairo, delivery takes 12 to 14 business days.
  • Shipping Costs : Shipping costs are calculated based on order total and delivery location. Promotions offering free shipping may be available.
  • Delivery Problems : If there is a delivery problem, please contact customer service immediately.

5. Return and Exchange

We accept returns and exchanges within 14 days of your receipt of the product. The product must be unused, in its original condition, with the original packaging. Proof of purchase must be provided.

  • Non-Returnable Products : Custom made products, or products that have been used or damaged due to misuse are not eligible for return.
  • Refund Process : Refunds will be processed after inspection and approval by our quality control team. The refund process may take up to 14 business days depending on the payment method.

6. Warranty

Englander Egypt offers a warranty on all products as follows:

  • 10 years on spring system (against manufacturing defects).
  • 5 years on inner filling (against manufacturing defects).
  • 1 year on fabrics (against manufacturing defects).

7. Limitation of Liability

Englander Egypt will not be liable for any indirect, special, incidental or consequential damages arising from the use of our products or services.

8. Intellectual Property Rights

All content on the website, including logos, trademarks, texts, images and videos, is the property of Englander Egypt and is protected by copyright and intellectual property laws.

9. Changes to the Terms

We may update or modify these Terms at any time. The updated version will be posted on our website and you will be notified. Your continued use of the website following any changes means you accept the updated Terms.

10. Applicable law

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

Contact us

For any questions regarding these Terms, please contact us at:
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