Contact us
- Technical support and customer service line
- WhatsApp support
- Social Media
Services we provide
- Product inquiries including details, features and recommendations.
- Assist with placing orders or tracking shipments.
- Returns, exchanges and refunds.
- Warranty claims or maintenance services.
- Provide feedback or complaints to improve our services.
Response times
We are keen to respond to all your inquiries as quickly as possible:
- Phone & WhatsApp: Instant support during business hours.
- Email: Reply within 1-2 business days.
- Social Media Messages: Reply within 24 hours on business days.
Your responsibility when contacting us
To ensure speedy processing of your requests, please provide:
- Order number (if available).
- Clear details about the problem or inquiry.
- Contact information such as phone number or email for follow-up.
Notes and suggestions
Your feedback is highly appreciated. Whether it is suggestions, complaints or words of thanks, please feel free to share it via any of the above communication methods.
escalation
If your issue is not resolved satisfactorily, you may request that the matter be escalated to a higher-level representative.
Englander Egypt is committed to providing you with the best service experience. Please do not hesitate to contact us for any assistance you may need.