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Warranty Policy - Englander Mattresses

Warranty Pledge

Englander Mattress Company undertakes to repair or replace any part of the product that has a manufacturing defect under normal use.
The warranty is valid only upon presentation of the original invoice.

Warranty Details

  • 10-year warranty on chassis (springs) against manufacturing defects.
  • 5 year warranty on inner filling against manufacturing defects.
  • 1 year warranty on fabric against manufacturing defects.

The warranty period starts from the date of receipt or the date of invoice (whichever is later).

In the event that the mattress is requested to be renewed (such as changing the fabric, inner filling, or chassis maintenance) after the warranty period has expired, the cost will be determined after the technician visits and inspects the mattress, and the customer will bear any additional expenses.

Cases not covered by warranty

  • Warranty does not cover dirt, cuts in the product, or any damage resulting from misuse or storage.
  • The warranty does not cover the sagging of the mattress springs when using beds with spaces under the mattress.
  • Failure to provide the original warranty certificate or original invoice.
  • Damage resulting from improper transportation or storage.
  • Removing or modifying attachments or obscuring data on the warranty certificate or invoice.

General care and use tips

  • Turn double-sided mattresses every 3-6 months to ensure even distribution of use.
  • Rotate single-sided mattresses every 3 months .
  • Use a level bed base to provide proper support for the mattress and distribute weight evenly.
  • Use a mattress protector to avoid stains and wetness.
  • Avoid children jumping on the mattress.
  • Ventilate the bedroom and mattress regularly.
  • Make sure to accurately measure the dimensions of your bed before purchasing a mattress.

Contact us

For any warranty related inquiries, you can contact our customer service team:

  • Phone: 16864
  • WhatsApp: 01211015011

Working days: Saturday to Thursday (excluding public holidays).
Working hours: 9:00 am to 8:00 pm.
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